Yorkshire Wixx Refund Policy

 

Your satisfaction is our priority at Yorkshire Wixx, and we want you to have a delightful candle experience. If, for any reason, you're not completely satisfied with your purchase, here's our straightforward 30-day return policy:

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 30-Day Return Period: You have 30 days from the date of purchase to return any item for a full refund. We believe this provides ample time for you to experience the magic of our candles and ensures your complete satisfaction.

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How to Initiate a Return: If you encounter any issues or have concerns about your order, please reach out to our customer service team as soon as possible. You can contact us via email at yorkshire.wixx@gmail.com or through our website's contact form. We are here to assist you and address any concerns promptly.

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📦 Return Conditions:

• Items must be in their original, unused condition.

• Please include all original packaging and tags.

• Ensure the product is securely packaged to prevent damage during return shipping.

💼 Return Process:

1. Contact our customer service team within the 30-day period.

2. Await instructions on how to return the item.

3. Ship the item back to us using a trackable shipping service.

4. Once we receive the returned item and confirm its condition, we will initiate the refund process.

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Our Commitment: We strive to make your shopping experience with Yorkshire Wixx exceptional. If there's anything we can do to improve your experience or address any concerns, please let us know. Your feedback is invaluable to us.

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Yorkshire Wixx Fulfillment & Shipping Policy 

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At Yorkshire Wixx, we're committed to ensuring a seamless and delightful shopping experience for our valued customers. Please take a moment to review our fulfillment and shipping policy:

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 Order Processing:

• All orders are processed within 2-3 business days after they are placed.

• Orders placed on weekends or public holidays will be processed on the next business day.

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 Shipping Times:

• We strive to deliver your order to your doorstep within 5-7 working days from the date of order confirmation.

• Please note that shipping times may vary based on your location and any unforeseen circumstances. We'll do our best to keep you informed of any delays.

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 Shipping Destinations:

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• We currently ship to United Kingdom only.

 

 Order Tracking

• Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

• Use this tracking number to monitor the progress of your shipment and get real-time updates on its status.

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 Shipping Methods:

• We utilize reliable shipping carriers to ensure the safe and timely delivery of your candles.

• Shipping costs are calculated at checkout based on the weight of your order and your location.

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 Address Accuracy:

• Please ensure that your shipping address is accurate and complete. We cannot be held responsible for delays or misdelivery due to incorrect address information.

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 Questions or Concerns:

• If you have any questions about your order, shipping times, or any special requests, please contact our customer service team at yorkshire.wixx@gmail.com

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